Client Help Center
Employment screening is about more than checking boxes. It’s about protecting your organization, making informed hiring decisions, and staying compliant in a complex regulatory environment.
We provide helpful resources, practical tools, and responsive support to help make the screening process easier to manage.
As a Consumer Reporting Agency (CRA), DataQuest is regulated by the federal Fair Credit Reporting Act (FCRA), along with applicable state and local laws. Employers who use CRAs also have legal responsibilities, and our goal is to help make those requirements easier to understand.
Need forms or compliance templates? We’ve got you covered.
Compliance paperwork doesn’t have to be a hassle. Our system includes a variety of sample forms, templates, and notices, including sample Disclosure and Authorization forms, Pre-Adverse and Adverse Action letter templates, state and local notices, and more.
While we do not provide legal advice, these materials can serve as helpful starting points and may also help support existing internal procedures and workflows.
Already have preferred forms of your own? We’re happy to upload them to your account.
Helpful Resources
Looking for reliable information on background screening laws, industry best practices, or compliance guidance? These are the trusted sources we often recommend:
- Consumer Financial Protection Bureau (CFPB)
- Equal Employment Opportunity Commission (EEOC)
- Federal Trade Commission (FTC)
- Professional Background Screening Association (PBSA – formally NAPBS)
- Society of Human Resources Management (SHRM)
- Background Checks: What Employers Need to Know (FTC & EEOC)
- EEOC Guidance on Arrest & Conviction Records
- Fair Credit Reporting Act (FCRA)
Frequently Asked Questions
Our turnaround times are typically very fast! Timing can vary depending on the type of search being requested, but generally most reports are completed within 1 to 3 business days, with many available in just a few hours!
Definitely!
We offer a wide range of screening services and can customize packages around your company’s hiring process and industry requirements. Our team is also happy to walk you through the available solutions so you can determine what works best for your organization.
Our standard background check typically includes a 7-year search scope, depending on the type of search and applicable laws. Many employers choose to verify the past 5 to 7 years of a candidate’s work history. We can also customize screening packages to fit your company’s hiring process and requirements.
Absolutely!
Our online portal lets you track your background check orders in real-time from start to finish, so you can easily see where everything stands throughout the process.
Questions along the way? Our support team is easy to reach by phone or email, and when you call, you’ll talk to a real person who’s happy to help.
Setting up an account is pretty fast! Once you’re ready to move forward, we can usually have your account set up and ready for your first order within one business day, and often much sooner.
PBSA Accreditation is important because it shows that a background screening company has been independently evaluated and meets high industry standards for quality, compliance, and data security.
Accredited companies go through regular audits and reviews to help make sure they follow industry best practices and handle sensitive information responsibly. For employers, this can provide added confidence in both the screening process and the company handling sensitive data.
DataQuest first earned PBSA Accreditation in 2016 and has proudly maintained it ever since.